General Job Requirements:
Host/Hostess courteously greets guests and assigns guests to tables suitable to the size of each group, escorts them to their seats, and provides menus, or accompanies them to waiting areas until their tables are ready. Maintain good public relations with guests. Commonly, Host or Hostess will also responsible for answering incoming phone calls and take and schedule reservations, accepting “take-out” food orders. The Host/Hostess will also assist with special event functions, such as parties and banquets. He/She may inspect dining room serving stations as well as the restrooms to insure that they are clean, neat, and contain the necessary supplies. He/She will assist in clearing tables to set up for new guests; may assist with beverage and food orders in an effort expedite them as well. Additional responsibilities include but are not limited to:
- Acknowledge all guests in a timely fashion.
- Greet all guests with “Good afternoon” or “Good Evening,” not a number (Like 2)
- Adhere to dress codes and attention to details while maintaining pleasant mannerisms is a must.
- Anticipate Guest needs. (High-chair, booster seat , wheel chair accessibility).
- Notify servers of their guests.
- Make sure all guests are seated and comfortable before leaving the area.
- Please assist with packing the take-out orders in an accurate manner.
- Make yourself available (if time permits) to assist wait staff in the dining room when the restaurant becomes busy.
- Maintain an atmosphere of fine dining for our guests.
- Keep front Desk area neat & Clean - Look at it from the guests point of view.
- Maintain a respectable and businesslike attitude when presented with a dissatisfied/difficult customer. Please inform a manager of all problems.
- Maintain a calm and reasonable manner when settling discrepancies.
- Please involve the assistance and/or advice of Manager when dealing with a difficult customer/situation.
- Being pleasant, helpful and patient when taking phone orders (especially with new guests).
- Please answer all phones promptly.
- Always repeat the order to the customer to ensure accuracy.
- Taking accurate reservations via the OpenTable system.
- Processing cash/credit/loyalty/gift card transactions accurately
- Complete daily opening and closing side work checklist
- Closing down register. Cash amounts must be balanced (verified) by Management(including the last check).
- Management must be notified of any calls of complaints or compliments.
Education Requirements:
1 Year Min Restaurant Experience
To Apply:
Email resume to: Info@jackysgalaxie.com