Job Openings

Visitor Services Manager Providence Providence Warwick Convention & Visitors Bureau

General Job Requirements:

Summary: The Visitor Services Manager is responsible for managing all operations and personnel associated with Visitor Services Center. Responsibilities also include developing the Center as a resource for the local community, the PWCVB partners, meeting/convention/sporting event attendees and leisure visitors.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintains a well-informed, working knowledge of the partners, attractions and services available in the area to visitors; acts as a liaison between these entities and the visitor
  • Oversees the recruiting, training and supervising of all Visitor Center staff and volunteers; responsible for scheduling
  • Ensures that all inquiries from mail, walk-in, email and telephone receive prompt and comprehensive responses
  • Ensures that the PWCVB Visitor Center is well maintained and stocked with partner brochures and other pertinent collateral; gathers event information for the agency
  • Develops specialized visitor information as needed. Researches new products or activities beneficial to the visitor
  • Tracks fulfillment of all mail, email and phone inquiries and produces monthly reports; compiles a monthly report from the daily visitor logs
  • Coordinates logistics and staff for off-site visitor information tables for conventions and special events
  • Coordinates familiarization trips, and the annual holiday luncheon for the Visitor Center staff and volunteers
  • Delivers public presentations focused on visitor services and attractions upon request
  • Manages Visitor Center retail program including ordering, inventory, daily reports, training and sales
  • Engages with local constituencies to enhance the Providence visitor experience
  • Oversees the “Positively Providence” program and other customer service training for hospitality community.
  • When possible, attends event kick-off meetings as a member of the services team


  • Customer/Client Focus
  • Personal Effectiveness/Credibility
  • Excellent oral and written communication skills as this position will require interaction with prospective and current clients
  • Initiative
  • Detail oriented
  • Results driven
  • Presentation skills


  • Direct hiring of all hourly staff across the restaurant departments, in coordination with the General Manager
  • Conduct orientation and oversee the training of new staff level employees
  • Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
  • Maintain an accurate and up-to-date plan of restaurant staffing needs to prepare schedules and ensure that the restaurant is staffed for all shifts.
  • Provide daily and regular oversight of team and supplement development of all team members
  • Help administer local human resources processes including discipline and policy enforcement

Work Environment:
This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and requires sitting, standing, walking, and bending. The employee may have to lift boxes/items weighing up to 25 lbs.

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30am to 5pm. On occasion, some evenings/weekends/holidays may be required.

Some travel may be required to accommodate site visits, trade shows, and trainings


  • Experience working with volunteers
  • Strong and consistent ability to prioritize activities and to handle multiple responsibilities within a specific time frame
  • Working knowledge of Microsoft Office software products, including PowerPoint, Excel, Word, and Outlook and the ability to quickly learn industry related windows software
  • Outgoing: Projects a great first impression and is energized by social interactions

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Preferred Education and Experience:

  • College degree or equivalent preferably and/or relevant work experience
  • Hospitality Experience preferred
  • Bilingual preferred

Full-time and part-time positions are available. Full-time eligible employees may participate in health, dental, vision, 401(k), and supplemental benefits programs. G Hospitality is an equal opportunity employer

Medical, Dental, Vision, 401K, Parking, Healthcare Flexible Spending Account

To Apply:
Email resume to:
By Mail or in person at: